Easily the worst mistake I have ever made was my going to Specsavers Morningside. The manager, amongst other things, knowingly lied when he insisted that the only one to whom one can complain is one's GP. He well knows that, apart from the Ombudsman, one can complain, free of charge, to the Optical Consumer Complaints Service (OCCS) who have an online complaints form also email: firstname.lastname@example.org.
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