Wish 0-star is an option. To whom viewing this review, this will get very long. It's a rather long due review I always wanted to leave for Brought property management (Leanne Reid to be more specific) because as a landlord I searched and read lots of review before choosing my agent. Unfortunately, I made a very expensive mistake by choosing Broughton and Leanne:
- Airbnb account got disabled;
- got charged for unreasonable cleaning;
- flat in a dirty/unready status before the guest arrival I had to take train back in town and spent 2-hr cleaning myself;
- the worst part Leanne secretly transferred my money from my Airbnb account by changing the payout from my bank detail to hers without any notice!!
- No check-in/check-out procedure thus slats of one bed were found out broken and I had to cover the repair cost because Leanne deleted my Airbnb account without notice;
- with the secretly removed money we have been charged more than 40% as management fee!
Leanne was appointed to let our Georgian flat in central Edinburgh both long-term and for festival. Let’s begin the complaint by the festival-let. At the beginning of Airbnb listing, Leanne went on holiday but did not leave the Airbnb access with her colleague. For 4 days there are so many requests came in but she did not answer any of them, thus our Airbnb account got blocked. Our listing seriously got affected even after the account got activated again. The flat went all the way to the bottom of the search, hardly to be searched in fact. Broughton put up the wrong “For Sale” board outside our flat instead of “To Let”.
After a so-called 6-hrs of cleaning, I found the flat was in such a dirty/untidy condition: garbage bin full of trash left by the cleaner; bed not made, sheet and duvet in a mess; carpet dust everywhere; toilet being used by cleaners but not flashed left the bathroom really smelly. I spent 2-hr cleaning myself and more than 7-hr back and forth on the train just to make sure the flat is ready to have its first guests. Leanne cannot care less about us as landlord may get really bad review when guest arrives at such an untidy flat, or the Airbnb guests who may find the home away from home is a mess.
Leanne had problem finding the perspective long-term tenants, thus we switched agent for the long-term let. She agreed with appointments for 3 viewers to visit the flat but cancelled 2 at last minute so we lost the perspective tenants. Luckily the new agent turned things around quickly at the end, but that’s a different story.
Back to Broughton, the part upset me the most was Leanne towards the end of letting secretly changed the Airbnb payout detail from my bank account to her account, so she could secretly transfer £1,738 from Airbnb account without letting us know! She refused to move the money back and when I asked for my Airbnb account back, she told me it was deleted! Landlords, be careful and keep eye on your Airbnb account. DO NOT give away your Airbnb login if you do end up with Broughton. Let Broughton use your own email and password to get into the account, but DO NOT let them use their own email and especially mobile phone number. Otherwise you will completely lose control. So, at the end we paid over 40% of fees to Broughton for our festival-let, instead 15%.
Due to lack of check-out procedure, there were garbage bags accumulated by the entrance and my neighbor had to remove them. Slats of one bed were found out broken shortly after the flat handed to my new agent. This has not been reported by Leanne and because she deleted my Airbnb account I could not investigate further but had to cover the repair cost.
The experience with Broughton is an absolute nightmare. Broughton is the company literally 2-min walk from my flat, with all the promises Leanne made at the beginning, neither she or her colleagues at Broughton care nothing about us as landlord or the tenants. If you hate what you are doing, quit your job, please.
The owner, Emma Fursman, goes to great lengths on her website to make Dunpark your family-run, friendly, accessible, property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time, she neatly alerts you to her social group by dropping dad's old friend Lord Dunpark into the deal.
She gives one of the reasons for opening her business as being "Concerned about the industry's laissez-faire attitude to tenants' safety .. in Edinburgh, Emma saw a need to move rental properties into the 21st Century". How right on. Lets choose Dunpark ..ticks all the boxes right?
Well compared to reality, the website is a fairytale. Maybe Emma should have gone into fiction writing rather than property because from our prospective our daughter would have been a lot warmer and safer.
The staff are clearly incompetent and the owner, Emma , is hopeless too. I tried contacting her directly via three separate social media platforms after failing to speak to her at her office and she has not returned ANY of my messages.
My daughter rents a flat from her in West Preston St and there has been ongoing issues with heating since late November. Months without heating, excuses, supposed repairs that never happen, quick repairs that last a week ( if that), promised workmen not turning up, workmen turning up with wrong keys, ..........the list is seemingly endless.
It is now February. There's a red weather warning out, snow 2 feet high outside the door, the temperature is minus six and STILL no heating.
Even the mice have left for warmer spaces...I'm not actually joking here...
Dunpark is a DISGRACE.
I have two further comments regarding the 'story' of the website:-
1. Emma says on the website that her company is named to remember her dad "it was a way for his memory to live on"- Well clearly not fond memories of dad then.
2. Quoting from the website "the husband and wife team have visions of carrying the business forward, operating in a larger geographic area and delivering more property services for clients."
I would urge them not to. They can't even deal with the properties they already have on their books. Please don't expand. No-one else needs to have Dunpark inflicted on them.
This may seem like a personal attack on the owner of Dunpark but after months of trying to get my daughter a warm flat I am a parent with a serious grievance. I have tried being professional, I have tried being business like, I have tried phoning daily and I have tried visiting the offices but absolutely NOTHING seems to work with this company. I am a mother whose daughter is renting a flat from another mother who is treating my daughter very poorly.. so yes this is a "personal" review.
Want to Claim your Business Listing so you can Enhance your Businesses Online Profile?
To Claim your Business Listing:
Search for your business in the appropriate region.
If you cannot find your business, click the suggest listing button and request the business be added. Our team will then review your request and if appropriate we will then add the business for you. Once the business has been added you can follow onto the next step.
Press the Green Claim Listing Button. Follow the prompts to complete your account. Once you create your account you will be given access to edit your business details that will be listed on Ranked by Review.
Enhance away. Remember once inside you will be able to see all the other tools that the Amplifier program can offer your business. Interested to finding out how to Find, Keep & Grow the Right Customers? Enquire today.