Tried a few agents - Glenham very professional - ARLA members- great customer service - got a higher rent than my expectation. Tenants seem very happy with them. Great value compared to the competition.
We have had a nightmare few years with a factor (Redbox) who simply were not big enough to deal with the many problems in our block of 20 flats. We have non-payers and no maintenance being done as a result, nor was there any movement with regards to the arrears being recovered - and we were left with paying £75 a month each to cover it, and the place falling into disrepair with no end in sight! Trinity have taken us on when our factor resigned upon us challenging their disgraceful service and have helped us through a very difficult time. We have a lot of problems in our block and its a slow process to get us back on our feet - we were very grateful Trinity took on the challenge, a lot of factors wouldn't have. Their fees are £1000 less a year for the block than the previous factors were but have organised a cheaper insurance policy, lift maintenance, electronic door maintenance contracts, fire window services etc: and keep us up to date with regular meetings, and meetings when we request. They also always respond when we ask questions. Our fees have gone up (£85pm) but this has been a majorly improved service and this addition is to cover the £2000 legal fees to begin the process of recovering the arrears to our site fund accrued in the previous factors time (we asked for this to be done) and £4000 to get the many maintenance jobs needing fixed completed which will mean our fees will go back down again when we are back to an "even keel". Its going to be a long process to get us back on our feet but Trinity have been great, helped us where we thought no-one would and we're getting back to the block looking tidy and cared for, long may it continue and we're all looking forward to not having to worry anymore and having reduced costs when the process is complete in the next year or so - we'd happily recommend them to anyone, they've been a breath of fresh air. Block of 20 flats in Leith, Edinburgh.
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