Rooms are nice but the service is crap. We ordered an extra bed and seven hours later when we came back from town liquored up on whiskey the bed we ordered had only reached the hallway outside the room. I went down to the hotel reception and asked if this was the common level of service you could expect at this hotel. They ensured that it was not and promised to not charge us for the bed and said that we had to carry it in and make up the bed ourselves since they had no one there at nighttime that could do it. When we were checking out they had decided to still demanded payment for the bed they said they would not charge us for, something i find very rude and very unprofessional! Perhaps they did not like us at all ?
Good point: good position, just few mins from train station. Rooms are big and beds are comfortable. Bad point: overpriced excpected you could get a special offer. Kicken a bit small and it is hard to adjust the hot water while you are taking a shower(I m not sure about whether other rooms would. Get same problem) Overall I give 3.5 ,it is worth for a fair price
Stayed here for 2 nights in April 12. Executive Apartment was fine, enough space for 4 of us (2 bedrooms) good location in Edinburgh, Not sure what the standard of a basic apartment would be. Staff that were on duty over the period were very helpful. Only small complaint was that the bathroom in the en-suite was a wee bit tired looking & could have done with a fresh cost of paint & grouting. Only a travel hairdryer in the room !! Beds were comfy. Left us a breakfast pack, which you don't normally get
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