Address :
1 Abercromby Place, Edinburgh
Phone :
0131 557 4466
Category :
Real Estate Agents

Favorable Reviews

ben-mccann

Although unsuccessful in my application, I found them to be very professional and they responded very quickly. The letting agent was fantastic! Very friendly and helpful, I believe her name was Amanda.


Posted By: regarding Dunpark

Place your Review Now

Critical Reviews

aislajanie

The owner, Emma Fursman, goes to great lengths on her website to make Dunpark your family-run, friendly, accessible, property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time, she neatly alerts you to her social group by dropping dad's old friend Lord Dunpark into the deal.
She gives one of the reasons for opening her business as being "Concerned about the industry's laissez-faire attitude to tenants' safety .. in Edinburgh, Emma saw a need to move rental properties into the 21st Century". How right on. Lets choose Dunpark ..ticks all the boxes right?
Well compared to reality, the website is a fairytale. Maybe Emma should have gone into fiction writing rather than property because from our prospective our daughter would have been a lot warmer and safer.

The staff are clearly incompetent and the owner, Emma , is hopeless too. I tried contacting her directly via three separate social media platforms after failing to speak to her at her office and she has not returned ANY of my messages.
My daughter rents a flat from her in West Preston St and there has been ongoing issues with heating since late November. Months without heating, excuses, supposed repairs that never happen, quick repairs that last a week ( if that), promised workmen not turning up, workmen turning up with wrong keys, ..........the list is seemingly endless.
It is now February. There's a red weather warning out, snow 2 feet high outside the door, the temperature is minus six and STILL no heating.
Even the mice have left for warmer spaces...I'm not actually joking here...
Dunpark is a DISGRACE.
I have two further comments regarding the 'story' of the website:-
1. Emma says on the website that her company is named to remember her dad "it was a way for his memory to live on"- Well clearly not fond memories of dad then.

2. Quoting from the website "the husband and wife team have visions of carrying the business forward, operating in a larger geographic area and delivering more property services for clients."
I would urge them not to. They can't even deal with the properties they already have on their books. Please don't expand. No-one else needs to have Dunpark inflicted on them.
This may seem like a personal attack on the owner of Dunpark but after months of trying to get my daughter a warm flat I am a parent with a serious grievance. I have tried being professional, I have tried being business like, I have tried phoning daily and I have tried visiting the offices but absolutely NOTHING seems to work with this company. I am a mother whose daughter is renting a flat from another mother who is treating my daughter very poorly.. so yes this is a "personal" review.


Posted By: regarding Dunpark

a-google-user

I've got to agree with the previous review; extremely poor communication both with myself and internally with each other. They are the only letting agency I have used in Edinburgh that I wouldn't be happy recommending to others. When we started renting with them they came across very well, however when it came to moving out and having our deposit returned they were very slow at one point accepting forms as correctly filled and not informing me that they weren't until I enquired about them several weeks later.


Posted By: regarding Dunpark

a-google-user

I found this company very hard to deal with when trying to find a property. We applied for a property with them and unlike many agents rather than doing a first come first served approach, they get a list of applicants and give it to the landlord to choose who they want. It's an approach that in theory I quite like, however it took them weeks to tell us that we were unsuccessful in our application - and when I say tell us it involved us ringing numerous times trying to get an answer to which it was 'We will call you tomorrow about it'. In the meantime while waiting we obviously kept looking for a flat as we didn't want to put all our hopes on the one we applied for. Based on the calls I made there are 3 receptionists who make appointments etc. and generally they are all quite dismissive and unfriendly. Firstly they don't tend to call back when they say they will so I was left chasing them up. Secondly they don't seem to communicate with each other very well, which means messages don't get passed on. Thirdly they seem selective in who they offer appointments to - my partner is an overseas postgraduate student (and also in full time employment so the student status wasn't the issue) and he was told there were no viewings of certain properties however when I rang up a short time later I was given times and dates for appointments. We thought this was possibly a misunderstanding so we tested the theory and it happened on a number of occasions. They seem to be following the trend of the majority of letting agents in Edinburgh who don't really care about their customer service - with the attitude of 'Someone will be desperate enough to take it so we don't need to bother being nice'. Anyone in the property market should know how stressful finding somewhere to live is and as such should offer customer service with the customer in mind! The front of house staff at dunpark give a negative image of the company and as such it casts doubt on how fast they would respond to maintenance requests and the like. On the company website it is purveyed that they are 'a letting agent with legal expertise' - that is all well and good but it doesn't guarantee a good quality of service!


Posted By: regarding Dunpark

Place your Review Now

  • No heating for three months...over Winter

    The owner, Emma Fursman, goes to great lengths on her website to make Dunpark your family-run, friendly, accessible, property company. A cosy, caring company with a " from boxroom to just-round-the-corner from Harvey Nicks" success story. At the same time, she neatly alerts you to her social group by dropping dad's old friend Lord Dunpark into the deal.
    She gives one of the reasons for opening her business as being "Concerned about the industry's laissez-faire attitude to tenants' safety .. in Edinburgh, Emma saw a need to move rental properties into the 21st Century". How right on. Lets choose Dunpark ..ticks all the boxes right?
    Well compared to reality, the website is a fairytale. Maybe Emma should have gone into fiction writing rather than property because from our prospective our daughter would have been a lot warmer and safer.

    The staff are clearly incompetent and the owner, Emma , is hopeless too. I tried contacting her directly via three separate social media platforms after failing to speak to her at her office and she has not returned ANY of my messages.
    My daughter rents a flat from her in West Preston St and there has been ongoing issues with heating since late November. Months without heating, excuses, supposed repairs that never happen, quick repairs that last a week ( if that), promised workmen not turning up, workmen turning up with wrong keys, ..........the list is seemingly endless.
    It is now February. There's a red weather warning out, snow 2 feet high outside the door, the temperature is minus six and STILL no heating.
    Even the mice have left for warmer spaces...I'm not actually joking here...
    Dunpark is a DISGRACE.
    I have two further comments regarding the 'story' of the website:-
    1. Emma says on the website that her company is named to remember her dad "it was a way for his memory to live on"- Well clearly not fond memories of dad then.

    2. Quoting from the website "the husband and wife team have visions of carrying the business forward, operating in a larger geographic area and delivering more property services for clients."
    I would urge them not to. They can't even deal with the properties they already have on their books. Please don't expand. No-one else needs to have Dunpark inflicted on them.
    This may seem like a personal attack on the owner of Dunpark but after months of trying to get my daughter a warm flat I am a parent with a serious grievance. I have tried being professional, I have tried being business like, I have tried phoning daily and I have tried visiting the offices but absolutely NOTHING seems to work with this company. I am a mother whose daughter is renting a flat from another mother who is treating my daughter very poorly.. so yes this is a "personal" review.

  • My Review

    Although unsuccessful in my application, I found them to be very professional and they responded very quickly. The letting agent was fantastic! Very friendly and helpful, I believe her name was Amanda.

  • Dunpark

    I've got to agree with the previous review; extremely poor communication both with myself and internally with each other. They are the only letting agency I have used in Edinburgh that I wouldn't be happy recommending to others. When we started renting with them they came across very well, however when it came to moving out and having our deposit returned they were very slow at one point accepting forms as correctly filled and not informing me that they weren't until I enquired about them several weeks later.

  • My Review

    I found this company very hard to deal with when trying to find a property. We applied for a property with them and unlike many agents rather than doing a first come first served approach, they get a list of applicants and give it to the landlord to choose who they want. It's an approach that in theory I quite like, however it took them weeks to tell us that we were unsuccessful in our application - and when I say tell us it involved us ringing numerous times trying to get an answer to which it was 'We will call you tomorrow about it'. In the meantime while waiting we obviously kept looking for a flat as we didn't want to put all our hopes on the one we applied for. Based on the calls I made there are 3 receptionists who make appointments etc. and generally they are all quite dismissive and unfriendly. Firstly they don't tend to call back when they say they will so I was left chasing them up. Secondly they don't seem to communicate with each other very well, which means messages don't get passed on. Thirdly they seem selective in who they offer appointments to - my partner is an overseas postgraduate student (and also in full time employment so the student status wasn't the issue) and he was told there were no viewings of certain properties however when I rang up a short time later I was given times and dates for appointments. We thought this was possibly a misunderstanding so we tested the theory and it happened on a number of occasions. They seem to be following the trend of the majority of letting agents in Edinburgh who don't really care about their customer service - with the attitude of 'Someone will be desperate enough to take it so we don't need to bother being nice'. Anyone in the property market should know how stressful finding somewhere to live is and as such should offer customer service with the customer in mind! The front of house staff at dunpark give a negative image of the company and as such it casts doubt on how fast they would respond to maintenance requests and the like. On the company website it is purveyed that they are 'a letting agent with legal expertise' - that is all well and good but it doesn't guarantee a good quality of service!

Showing 1 to 4 of 4 (1 Pages)

Business Images

Social Media