Address :
28 Thistle St, Edinburgh
Phone :
0131 226 5050
Category :
Real Estate Agents

Favorable Reviews

elena-young

Lived in Edinburgh for 10 years and have got to rent properties from quite a few property companies. For the last 3 years we have rented a property from Murray and Currie and they were fantastic. Always answers the phone, all enquiries and the best bit is property maintenance! We have never ever had a problem with getting anything fixed from little thing like a little lick of paint to leaking roof. Can not thank you enough Neil Chatham for looking after our property so well. Still can not believe out leaking roof on a Christmas was sorted within 20 min of our phone call!


Posted By: regarding Murray & Currie

oliver-finlay

In over 19 years of being on either end of the Edinburgh lettings market, I feel I am well placed to provide an objective opinion on lettings agents. Murray & Currie are the first agent I have engaged that have provided a service professional enough to ensure that I now don't need to worry about the status of my properties. They are more personable, accommodating & approachable than some of the bigger agents I have encountered, whilst being far more professional & reliable than the smaller players in the market. If my properties become vacant, I can be confident they will be quickly habited once again, with tenants having had thorough background checks. I would definitely recommend them


Posted By: regarding Murray & Currie

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Critical Reviews

Doodle4365

What a Mickey Mouse company!
Worst letting experience of my life. I always had the feeling they cared only about the landlords, but reading the other reviews, I'm now getting the feeling they care about absolutely nothing.
We often didn't receive an answer to our emails (like asking for broken electrical equipment in the kitchen fixed) or was brushed off with "we can't get a hold of the landlord". In addition, the staff was rude, unhelpful and patronising on the phone, as well as one person was actually offended when we emailed her outside of office hours, as if everyone has access to email within working hours.
When we moved out, they actually put a letter, which was delivered after we moved out, down as a "cleanliness problem" on the check out report. We went through the deposit scheme and got our money back after a three month wait, as their claims were ridiculous. Would recommend everyone to stay far away from this company!


Posted By: regarding Murray & Currie

BBScotland

I am a flat owner in Edinburgh and when I moved away for work I rented my flat out via Murray & Currie. I was very impressed with their initial pitch and everything went well for a couple of years. They then ceased to do regular inspections and I discoved, between tenancies, that one wall was soaking wet and causing major damp in the flat (obviously nobody had checked it for months, if not years). Then the latest tenants were so disruntled with not receiving an answer about furniture they didn't want in the flat that they disposed of my personal and valuable antiques without permission. I have now moved agent, but the financial losses to me have been significant and the distress caused horrendous. I have never dealt with such an unprofessional business in my life. Do NOT rent your property throught them and do NOT become their tenant either.


Posted By: regarding Murray & Currie

sijan-pren

I wish there was a no star rating. I have used M&C to look for flats several times during the years. I would have to agree with the myriad of other poor reviews. They are not good at getting back to you via phone or email. I find this strange as I would expect they would put a priority on responses to people looking to rent at the high end of the market, especially. But, this is not the case. The high end listings I have been to see with them were in less than top form for the rent they were asking, EVERY time!!! It seems a lot of the properties were previously inhabited by the owners, who now live in another country and let out the property. It does not take long for a property to deteriorate from lack of maintenance. Murray & Currie turn a blind eye to the most outrageous things. If the maintenance issues lie only with the owner, then why would Murray & Currie be associated with renting such properties. In my experience with them, they always promise they can fix anything, and for not much money, when in fact, the cost of the repairs would be much more. So, either they do not have any idea what the costs are, which is a huge problem; or the owners either do not know the state of disrepair, or are unwilling to pay. If they are unwilling to pay and M&C's hands are tied, well then, lower the rent to a level befitting the ramshackle state of the flat you are letting. You can write and say what you like in response M&C, but it is a bit late. I would never now rent from M&C, nor would I rent a property through them, either. Absolutely clueless. It seems an arrogant bunch who are best at being slumlords.


Posted By: regarding Murray & Currie

elizabeth-imende

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Posted By: regarding Murray & Currie

mike-h

It's unfortunate that google has forced me to award this agency with 1 star as it's 1 star more than what they really merit. Firstly, it's obvious from reading that the large majority of 5 star reviews are written by Murray and Currie themselves, one of them even admittedly has written a review and identified himself as a staff member! That shows you the lengths this company will go to in order to deceive and misrepresent what can only be described as a truly appauling service. I can confirm what everyone else has already picked up on, they ignore simple requests, hardly ever respond to emails, if they do it's done days if not weeks later. We had ongoing issues for nearly a year which, despite up to 10 requests, they still ignored. One of the Directors, Mr Currie, has been extremely rude to myself, and when you think it's people like myself, and others that have left reviews here, lining his pockets it's a disgraceful way to behave, a bit of humility would go a long way. They are duty bound to send deposits off to the safe deposit scheme by law, however they don't do this and sooner or later they will be caught out and severely penalised, it will only further damage their already poor reputation. I suppose this isn't too much of an issue as they are mainly focused on bagging high rolling clients in the far east who have no knowledge of their poor service, and with far fetched promises of ridiculously over zealous yields on rental properties which will never come to fruition they will probably ride on the crest of a wave for a while... But you should always remember the people on the way up as they'll be there to greet you on the way back down. Good luck to them, they may need it.


Posted By: regarding Murray & Currie

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  • Tenant beware

    What a Mickey Mouse company!
    Worst letting experience of my life. I always had the feeling they cared only about the landlords, but reading the other reviews, I'm now getting the feeling they care about absolutely nothing.
    We often didn't receive an answer to our emails (like asking for broken electrical equipment in the kitchen fixed) or was brushed off with "we can't get a hold of the landlord". In addition, the staff was rude, unhelpful and patronising on the phone, as well as one person was actually offended when we emailed her outside of office hours, as if everyone has access to email within working hours.
    When we moved out, they actually put a letter, which was delivered after we moved out, down as a "cleanliness problem" on the check out report. We went through the deposit scheme and got our money back after a three month wait, as their claims were ridiculous. Would recommend everyone to stay far away from this company!

  • This company cost me thousands of pounds

    I am a flat owner in Edinburgh and when I moved away for work I rented my flat out via Murray & Currie. I was very impressed with their initial pitch and everything went well for a couple of years. They then ceased to do regular inspections and I discoved, between tenancies, that one wall was soaking wet and causing major damp in the flat (obviously nobody had checked it for months, if not years). Then the latest tenants were so disruntled with not receiving an answer about furniture they didn't want in the flat that they disposed of my personal and valuable antiques without permission. I have now moved agent, but the financial losses to me have been significant and the distress caused horrendous. I have never dealt with such an unprofessional business in my life. Do NOT rent your property throught them and do NOT become their tenant either.

  • My Review

    I wish there was a no star rating. I have used M&C to look for flats several times during the years. I would have to agree with the myriad of other poor reviews. They are not good at getting back to you via phone or email. I find this strange as I would expect they would put a priority on responses to people looking to rent at the high end of the market, especially. But, this is not the case. The high end listings I have been to see with them were in less than top form for the rent they were asking, EVERY time!!! It seems a lot of the properties were previously inhabited by the owners, who now live in another country and let out the property. It does not take long for a property to deteriorate from lack of maintenance. Murray & Currie turn a blind eye to the most outrageous things. If the maintenance issues lie only with the owner, then why would Murray & Currie be associated with renting such properties. In my experience with them, they always promise they can fix anything, and for not much money, when in fact, the cost of the repairs would be much more. So, either they do not have any idea what the costs are, which is a huge problem; or the owners either do not know the state of disrepair, or are unwilling to pay. If they are unwilling to pay and M&C's hands are tied, well then, lower the rent to a level befitting the ramshackle state of the flat you are letting. You can write and say what you like in response M&C, but it is a bit late. I would never now rent from M&C, nor would I rent a property through them, either. Absolutely clueless. It seems an arrogant bunch who are best at being slumlords.

  • Sharing my Thoughts

    Lived in Edinburgh for 10 years and have got to rent properties from quite a few property companies. For the last 3 years we have rented a property from Murray and Currie and they were fantastic. Always answers the phone, all enquiries and the best bit is property maintenance! We have never ever had a problem with getting anything fixed from little thing like a little lick of paint to leaking roof. Can not thank you enough Neil Chatham for looking after our property so well. Still can not believe out leaking roof on a Christmas was sorted within 20 min of our phone call!

  • Murray & Currie

    In over 19 years of being on either end of the Edinburgh lettings market, I feel I am well placed to provide an objective opinion on lettings agents. Murray & Currie are the first agent I have engaged that have provided a service professional enough to ensure that I now don't need to worry about the status of my properties. They are more personable, accommodating & approachable than some of the bigger agents I have encountered, whilst being far more professional & reliable than the smaller players in the market. If my properties become vacant, I can be confident they will be quickly habited once again, with tenants having had thorough background checks. I would definitely recommend them

  • Murray & Currie

    It's unfortunate that google has forced me to award this agency with 1 star as it's 1 star more than what they really merit. Firstly, it's obvious from reading that the large majority of 5 star reviews are written by Murray and Currie themselves, one of them even admittedly has written a review and identified himself as a staff member! That shows you the lengths this company will go to in order to deceive and misrepresent what can only be described as a truly appauling service. I can confirm what everyone else has already picked up on, they ignore simple requests, hardly ever respond to emails, if they do it's done days if not weeks later. We had ongoing issues for nearly a year which, despite up to 10 requests, they still ignored. One of the Directors, Mr Currie, has been extremely rude to myself, and when you think it's people like myself, and others that have left reviews here, lining his pockets it's a disgraceful way to behave, a bit of humility would go a long way. They are duty bound to send deposits off to the safe deposit scheme by law, however they don't do this and sooner or later they will be caught out and severely penalised, it will only further damage their already poor reputation. I suppose this isn't too much of an issue as they are mainly focused on bagging high rolling clients in the far east who have no knowledge of their poor service, and with far fetched promises of ridiculously over zealous yields on rental properties which will never come to fruition they will probably ride on the crest of a wave for a while... But you should always remember the people on the way up as they'll be there to greet you on the way back down. Good luck to them, they may need it.

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