Address :
61-63 Broughton St, Edinburgh
Phone :
0131 478 7222
Category :
Real Estate Agents

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Critical Reviews

sarahsasa

Wish 0-star is an option. To whom viewing this review, this will get very long. It's a rather long due review I always wanted to leave for Brought property management (Leanne Reid to be more specific) because as a landlord I searched and read lots of review before choosing my agent. Unfortunately, I made a very expensive mistake by choosing Broughton and Leanne:
- Airbnb account got disabled;
- got charged for unreasonable cleaning;
- flat in a dirty/unready status before the guest arrival I had to take train back in town and spent 2-hr cleaning myself;
- the worst part Leanne secretly transferred my money from my Airbnb account by changing the payout from my bank detail to hers without any notice!!
- No check-in/check-out procedure thus slats of one bed were found out broken and I had to cover the repair cost because Leanne deleted my Airbnb account without notice;
- with the secretly removed money we have been charged more than 40% as management fee!

Leanne was appointed to let our Georgian flat in central Edinburgh both long-term and for festival. Let’s begin the complaint by the festival-let. At the beginning of Airbnb listing, Leanne went on holiday but did not leave the Airbnb access with her colleague. For 4 days there are so many requests came in but she did not answer any of them, thus our Airbnb account got blocked. Our listing seriously got affected even after the account got activated again. The flat went all the way to the bottom of the search, hardly to be searched in fact. Broughton put up the wrong “For Sale” board outside our flat instead of “To Let”.

After a so-called 6-hrs of cleaning, I found the flat was in such a dirty/untidy condition: garbage bin full of trash left by the cleaner; bed not made, sheet and duvet in a mess; carpet dust everywhere; toilet being used by cleaners but not flashed left the bathroom really smelly. I spent 2-hr cleaning myself and more than 7-hr back and forth on the train just to make sure the flat is ready to have its first guests. Leanne cannot care less about us as landlord may get really bad review when guest arrives at such an untidy flat, or the Airbnb guests who may find the home away from home is a mess.

Leanne had problem finding the perspective long-term tenants, thus we switched agent for the long-term let. She agreed with appointments for 3 viewers to visit the flat but cancelled 2 at last minute so we lost the perspective tenants. Luckily the new agent turned things around quickly at the end, but that’s a different story.

Back to Broughton, the part upset me the most was Leanne towards the end of letting secretly changed the Airbnb payout detail from my bank account to her account, so she could secretly transfer £1,738 from Airbnb account without letting us know! She refused to move the money back and when I asked for my Airbnb account back, she told me it was deleted! Landlords, be careful and keep eye on your Airbnb account. DO NOT give away your Airbnb login if you do end up with Broughton. Let Broughton use your own email and password to get into the account, but DO NOT let them use their own email and especially mobile phone number. Otherwise you will completely lose control. So, at the end we paid over 40% of fees to Broughton for our festival-let, instead 15%.

Due to lack of check-out procedure, there were garbage bags accumulated by the entrance and my neighbor had to remove them. Slats of one bed were found out broken shortly after the flat handed to my new agent. This has not been reported by Leanne and because she deleted my Airbnb account I could not investigate further but had to cover the repair cost.

The experience with Broughton is an absolute nightmare. Broughton is the company literally 2-min walk from my flat, with all the promises Leanne made at the beginning, neither she or her colleagues at Broughton care nothing about us as landlord or the tenants. If you hate what you are doing, quit your job, please.


Posted By: regarding Broughton Property Management

georgina-talfana

The guy who showed us round the property made unnecessary boarding on racist comments about the previous polish tenants. Also denied that there was any damp in the apartment when there was. Told us that there was a connection with virgin media when we later found out that virgin media didn't even operate in the area! On moving out we left the property in immaculate condition. BPM decided to charge us for not cleaning the outside of the windows. We didn't even have access to the back garden windows as we didn't have a key to the gate. There was nothing on the check-out list that told us that the windows should be cleaned either. We were are charged for a door hinge that was broken off a very cheap argos wardrobe. This was actually broken by the previous tenants. Also charged an hours cleaning for a 20cm tile in the kitchen that apparently had some cleaning fluid residue left on it - 1 wipe and gone! £100 taken in total - I WOULD NOT RECOMMEND THIS COMPANY!


Posted By: regarding Broughton Property Management

tapis82

The worst agency I have ever deal with!!!


Posted By: regarding Broughton Property Management

michael-batchelor

They ripped me off, plain and simple. They made me sign an absurd contract allowing them to keep my deposit should the credit check fail. I passed, but then when the landlord decided to go with different tenants, they sent the credit agency false information, which resulted to them failing my credit check, and they kept my deposit. I am convinced that this practice is built into their criminal business model. Do not even consider doing any business with this disgraceful organisation.


Posted By: regarding Broughton Property Management

a-google-user

3 Major Electrical Faults & 2 Fires in 4 Years. If you value your life and your possessions, do not rent through Broughton. They do not care about maintenance issues or the well-being of their tenants. When I complained, they told me that they "act for the landlord and not for the tenant". Words cannot describe how inept and lazy these people are.


Posted By: regarding Broughton Property Management

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  • Nightmare

    Wish 0-star is an option. To whom viewing this review, this will get very long. It's a rather long due review I always wanted to leave for Brought property management (Leanne Reid to be more specific) because as a landlord I searched and read lots of review before choosing my agent. Unfortunately, I made a very expensive mistake by choosing Broughton and Leanne:
    - Airbnb account got disabled;
    - got charged for unreasonable cleaning;
    - flat in a dirty/unready status before the guest arrival I had to take train back in town and spent 2-hr cleaning myself;
    - the worst part Leanne secretly transferred my money from my Airbnb account by changing the payout from my bank detail to hers without any notice!!
    - No check-in/check-out procedure thus slats of one bed were found out broken and I had to cover the repair cost because Leanne deleted my Airbnb account without notice;
    - with the secretly removed money we have been charged more than 40% as management fee!

    Leanne was appointed to let our Georgian flat in central Edinburgh both long-term and for festival. Let’s begin the complaint by the festival-let. At the beginning of Airbnb listing, Leanne went on holiday but did not leave the Airbnb access with her colleague. For 4 days there are so many requests came in but she did not answer any of them, thus our Airbnb account got blocked. Our listing seriously got affected even after the account got activated again. The flat went all the way to the bottom of the search, hardly to be searched in fact. Broughton put up the wrong “For Sale” board outside our flat instead of “To Let”.

    After a so-called 6-hrs of cleaning, I found the flat was in such a dirty/untidy condition: garbage bin full of trash left by the cleaner; bed not made, sheet and duvet in a mess; carpet dust everywhere; toilet being used by cleaners but not flashed left the bathroom really smelly. I spent 2-hr cleaning myself and more than 7-hr back and forth on the train just to make sure the flat is ready to have its first guests. Leanne cannot care less about us as landlord may get really bad review when guest arrives at such an untidy flat, or the Airbnb guests who may find the home away from home is a mess.

    Leanne had problem finding the perspective long-term tenants, thus we switched agent for the long-term let. She agreed with appointments for 3 viewers to visit the flat but cancelled 2 at last minute so we lost the perspective tenants. Luckily the new agent turned things around quickly at the end, but that’s a different story.

    Back to Broughton, the part upset me the most was Leanne towards the end of letting secretly changed the Airbnb payout detail from my bank account to her account, so she could secretly transfer £1,738 from Airbnb account without letting us know! She refused to move the money back and when I asked for my Airbnb account back, she told me it was deleted! Landlords, be careful and keep eye on your Airbnb account. DO NOT give away your Airbnb login if you do end up with Broughton. Let Broughton use your own email and password to get into the account, but DO NOT let them use their own email and especially mobile phone number. Otherwise you will completely lose control. So, at the end we paid over 40% of fees to Broughton for our festival-let, instead 15%.

    Due to lack of check-out procedure, there were garbage bags accumulated by the entrance and my neighbor had to remove them. Slats of one bed were found out broken shortly after the flat handed to my new agent. This has not been reported by Leanne and because she deleted my Airbnb account I could not investigate further but had to cover the repair cost.

    The experience with Broughton is an absolute nightmare. Broughton is the company literally 2-min walk from my flat, with all the promises Leanne made at the beginning, neither she or her colleagues at Broughton care nothing about us as landlord or the tenants. If you hate what you are doing, quit your job, please.

  • Sharing my Thoughts

    The guy who showed us round the property made unnecessary boarding on racist comments about the previous polish tenants. Also denied that there was any damp in the apartment when there was. Told us that there was a connection with virgin media when we later found out that virgin media didn't even operate in the area! On moving out we left the property in immaculate condition. BPM decided to charge us for not cleaning the outside of the windows. We didn't even have access to the back garden windows as we didn't have a key to the gate. There was nothing on the check-out list that told us that the windows should be cleaned either. We were are charged for a door hinge that was broken off a very cheap argos wardrobe. This was actually broken by the previous tenants. Also charged an hours cleaning for a 20cm tile in the kitchen that apparently had some cleaning fluid residue left on it - 1 wipe and gone! £100 taken in total - I WOULD NOT RECOMMEND THIS COMPANY!

  • Sharing my Thoughts

    The worst agency I have ever deal with!!!

  • My Review

    They ripped me off, plain and simple. They made me sign an absurd contract allowing them to keep my deposit should the credit check fail. I passed, but then when the landlord decided to go with different tenants, they sent the credit agency false information, which resulted to them failing my credit check, and they kept my deposit. I am convinced that this practice is built into their criminal business model. Do not even consider doing any business with this disgraceful organisation.

  • My Review

    3 Major Electrical Faults & 2 Fires in 4 Years. If you value your life and your possessions, do not rent through Broughton. They do not care about maintenance issues or the well-being of their tenants. When I complained, they told me that they "act for the landlord and not for the tenant". Words cannot describe how inept and lazy these people are.

  • Sharing my Thoughts

    broughton really are awful. They have zero concept of customer service and so long as they are getting paid, they couldn't care less. We have had countless problems with them. Phoned up a few times to tell them the washing machine broke, they never even got back to us. They messed up our moving in date so we couldn't move in when planned. Trying to get maintenance out is an almost impossible task. Certain things where left from the tenants before when we moved into the flat letting us know it hadn't been cleaned properly. My advice to anyone: If you really want to rent in edinburgh, look elsewhere than Broughton! The miserable staff and awful service will really get you down!

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