I had called to inform the company I had a fire at my property. Therefore I had no utility bills to produce. I was told it was not a problem as long as I had my driving licence and credit cards. Which I did.
I then arrived at the airport. I was told to wait at bus stop 3. Which I did for 40 minutes. Apparently it's bus stop 8. Eventually had to get a taxi to the off airport site.
Waited for 40 minutes as all the staff were chatting to themselves about their trivial lives. Not one person asked if they could help. After a while I said can anyone help please. There was a huge line of customers waiting. Then told as I didn't have the utility bills my reservation was cancelled. I relayed that the head office had instructed me that this was ok. I was then told I would not be getting my vehicle.
After then calling head office I was told to leave the premises and email to get a refund. Also I won't get a car from the airport as nobody will issue one without the utility bills.
I arrived at the airport car rental centre and 4 companies told me the same thing. They have clients every day of the week arriving as they have been shafted by easirent.
They gave me a car without the utility bills. I was offered the same from every company on site. But was trying to get a cheaper price.
I then called easirent to get a refund. And was informed that my booking had been cancelled and no refund would be issued. The staff were rude and unhelpful.
It may look like a budget company. But do yourself a favour. Do not book because they are a few pounds cheaper. Or I guarantee, you will regret it.
Book a company inside the airport. Save yourself the aggravation. Read up on the reviews. I wish I had.
Female optician who carried out examination was good. Male optician there on return visit (as requested by 1st optician) was downright rude and dismissive. When requested to provide copy prescription he deliberately (in our opinion) wrote it illegibly (presumably begrudging loss of sales potential) and when asked to clarify it mumbled some numbers and left.
On return to ask for it to be clarified (another optician could not decipher the code so there was no choice) similar rudeness followed.
We like to give local businesses trade - but when that business is staffed by individuals who behave in this way then someone else is getting the business.
We won't be back - suggest others avoid too.
Oh and their selection of glasses is useless anyway. Beats me how they are still in business to be blunt.
Have uploaded some pictures of my reinstated kitchen which is a disgrace, as you can see the worktop joins are all chipped and the water damaged facing panels are still intact on kitchen, these should have been replaced and the pipework for the kitchen sink did not line up and it looks like the plumber has just hacked at the chipboard to make them fit, this kitchen was perfect before the water damage and the work surface was perfect before separating it. This is not the work of a time served joiner rather a handyman or plumber. It is a disgrace and unacceptable workmanship causing much distress and anxiety to myself and family.
I have had a very distressing 3 days at the hands of this company, and I will never deal with them again. They failed to invoice me for a routine service, then failed to deliver my car, all without actually making contact with me. They then went home leaving me frantically seeking a rental car to attend a funeral the next day. They have since declined to recompense me for the rental costs. Poor behaviour towards a customer who has been with them for 18 years. I will switch to another dealer and I'd advise new customers to avoid this company.
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